Frequently Asked Questions

We supply a wide range of food, produce, and custom packaging from ready-to-order items to fully bespoke branded solutions and custom moulds.

Yes. We offer reliable nationwide delivery across South Africa.

Yes. We have a reliable global delivery system in place, contact us to discuss your requirements.

For bulk, multi-branch, or custom packaging, contact our team. For quick local Food Service orders, shop directly on our online store.

Yes. We have recyclable, compostable, FSC-certified and post-consumer recycled material options.

Our range includes custom-made clamshells, punnets, trays, heat seal trays, tubes, liners, pad inserts, printing and labels – all crafted to maintain product quality and elevate your brand’s presence.

Production is completed within four weeks of order approval and delivery time is dependent on the destination. Our team can provide an accurate estimate of delivery once you’ve shared the destination details.

Yes, we have a dedicated support team to update you on the progress of your order from production to delivery.

Yes. We offer sustainable options like post-consumer recycled rPET and FSC-certified paper, helping you meet your goals without compromising on quality or performance.

We assist a wide range of leading partners from hotels and restaurants to event caterers. If you need high-performance packaging to handle a large amount of food, we’d love to assist you. Feel free to visit our online shop or contact us.

Yes, we do. Choose from a growing range of sustainable materials, including post-consumer rPET, FSC paper, compostable and biodegradable options to achieve environmental goals and business performance.

Yes, you can. You can place a multi-branch or bulk order using Yucca Direct or by contacting your Yucca Account Manager.

Lead times depend on the type of order. Production for custom-designed products is completed within four weeks from the date of your approved order. Your Account Manager will let you know when to expect delivery to your final destination. Standard, in-stock products will have a short delivery time of 1-3 business days locally.

Yes, we have a dedicated support team to update you on the progress of your order from production to delivery.

The options are endless. We can develop custom formats based on your product dimensions, automation needs, and retail requirements.

Production is completed within four weeks of order approval and delivery time is dependent on the destination. Our team can provide an accurate estimate of delivery once you’ve shared the destination details.

Minimum order quantities vary by item and requirements. Contact us for more information.

Order quantities vary by item. Send us a custom request and we’ll advise on the most practical and scalable option for your business.

Yes, that would be great. You can submit original artwork or a detailed design brief for our team to adapt and position on your chosen packaging.

Process and lead times vary. Once you’ve briefed us on requirements, we’ll confirm production and delivery timelines with you.

Yes, we have a range of recyclable, recycled, biodegradable and compostable material to choose from.

Yes, we can print directly onto most food service and agriculture products.

We use a range of printing techniques from offset and digital to flexo, ensuring that the design brings your product to life.

We use water-based ink to ensure food safety compliance and enhance recyclability.

You’ll receive 5% of your online order value into your Yucca wallet, excluding VAT and delivery charges.

No, cashback cannot be withdrawn and can only be used during online store orders.

Yes, Yucca Rewards expire annually on 30 June. All wallets will be reset to R0.00 from 01 July.

Log in to your online shop account and go to your profile to view your cashback balance.

Refer to our return policy.

Access is granted to businesses that have been vetted and approved.

Unlike our public-facing online store, Yucca Direct is an exclusive storefront with products, pricing and payment options that only you have access to.

Once you’ve logged in to your Yucca Direct storefront, you’ll see your negotiated pricing applied to items. Just choose a product and add to cart.

Yes, but pricing will differ. The public-facing online store offers Yucca Rewards, while Yucca Direct offers negotiated pricing and payment terms.

If you’re a current customer, ask your Yucca Account Manager to activate your account for Yucca Direct. New customers can contact us.

Absolutely. Request custom branding and we’ll add it to your product list. Once the product is in-stock it will be added to your Yucca Direct profile for online ordering.